Our Privacy & Policy Page
Privacy Policy for tapnaira
At tapnaira, accessible from https://tapnaira.site/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by fullatytelecoms and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in fullatytelecoms. This policy is not applicable to any information collected offline or via channels other than our website and android app.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Terms and Conditions
Effective Date: June 16, 2025 Welcome to TAPNAIRA LTD! These Terms and Conditions (“Terms”) govern your access to and use of our mobile application and services. By using TAPNAIRA LTD, you agree to comply with these Terms. Please read them carefully.
1. Acceptance of Terms By downloading, accessing, or using TAPNAIRA LTD, you agree to be bound by these Terms. If you do not agree, please do not use the app.
2. Services Provided TAPNAIRA LTD offers: • Airtime Purchase and Swap • Bank Transfers • Bill Payments • Wallet Services • Other related financial transactions TAPNAIRA LTD may update, modify, or discontinue any service at any time.
3. User Obligations By using TAPNAIRA LTD, you agree to: • Provide accurate and complete information during registration. • Keep your account credentials safe and confidential. • Use the platform for lawful purposes only. • Accept responsibility for all activities that occur under your account.
4. Transaction Policy • Ensure you confirm all transaction details before proceeding. TAPNAIRA LTD is not responsible for errors due to incorrect user input (e.g., wrong account number or phone number). • Successful transactions cannot be reversed. • Unsuccessful or duplicate transactions may be eligible for a refund (see Refund Policy).
5. Refund Policy Refunds are available for: • Failed transactions where services were not delivered. • Duplicate charges. Refund requests must be made within 24 hours of the transaction. See our full Refund Policy .
6. Prohibited Activities You agree not to: • Use TAPNAIRA LTD for fraudulent or illegal activities. • Attempt to hack, reverse engineer, or disrupt the system. • Violate the rights of other users or third parties. Violation may result in account suspension or legal action.
7. Privacy Policy Your personal information is handled in accordance with our Privacy Policy [insert link if available]. We are committed to protecting your data and will not share your details without your consent, except as required by law.
8. Limitation of Liability TAPNAIRA LTD is provided on an “as is” and “as available” basis. We are not liable for: • Losses caused by system downtime, network failures, or user errors. • Indirect, incidental, or consequential damages.
9. Account Termination TAPNAIRA LTD reserves the right to suspend or terminate your account if: • You violate these Terms. • You engage in suspicious or fraudulent activities.
10. Governing Law These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in accordance with Nigerian legal procedures.
11. Contact Us For questions or support: • Phone: +237066431920 • Email: support@tapnaira.site • Office Address: 10 SALEM AVENUE ASABA DELTA STATE.
.Cookies and Web Beacons
Like any other website, fullatytelecoms uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Refund Policy
Effective Date: June 16, 2025 At TAPNAIRA LTD, customer satisfaction is our priority. We are committed to providing secure and reliable services. Please read our refund policy carefully to understand your rights and our obligations.
1. Eligibility for Refunds Refunds may be approved in the following situations: • Unsuccessful transactions where your account was debited but the service (airtime, transfer, bill payment, etc.) was not delivered. • Duplicate transactions. • Technical errors resulting in incorrect charges. Note: Refunds will not be processed for completed transactions where services have been successfully delivered.
2. How to Request a Refund To request a refund, kindly contact our customer support within 24 hours of the transaction: • Phone: +234706 6431920 • Email: tapnaira01@gmail.com • WhatsApp Chat: Available in the TAPNAIRA LTD app Please provide: • Full Name • Transaction ID • Date and Time of Transaction • Description of the Issue
3. Refund Processing Time • Refund requests will be reviewed within 2 business days. • Approved refunds will be processed within 5 to 7 business days to your original payment method.
4. Non-Refundable Cases • Completed and successful transactions. • Errors caused by user mistakes (e.g., sending airtime to the wrong number). • Requests made after 24 hours from the time of transaction.
5. Dispute Resolution If you are not satisfied with the outcome of your refund request, you can escalate to: • +2348132349975 • Or file a formal complaint with the Federal Competition & Consumer Protection Commission (FCCPC) in Nigeria.
6. Policy Updates TAPNAIRA LTD reserves the right to modify this refund policy at any time. Any changes will be communicated via the app or our website.
Third Party Privacy Policies
SIDMANSUB Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
tapnaira does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.